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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Hyun Kim

December 26, 2025

5  out of  5
rating by Hyun Kim
"Their customer service is first class so highly recommend them to anyone looking for great service"
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Sohn Moonki

December 22, 2025

5  out of  5
rating by Sohn Moonki
"I use State Farm for my auto insurance through the Chino Hills office led by Kristi Kim, and I couldn’t be more satisfied. My dedicated agent, Ellen Kwon, is always incredibly kind, professional, and quick to respond. Whenever I have questions or need help, she resolves everything efficiently and makes the entire process completely stress-free. Thanks to her, I’ve never had any difficulties using my insurance. Both Kristi Kim and Ellen Kwon truly care about their clients, and it shows in every interaction. I’m very grateful for their support and excellent service. I highly recommend this State Farm office to anyone looking for reliable insurance and outstanding customer care. Simply the best!"
We responded:
"Thank you so much for this thoughtful and detailed review! We truly appreciate your trust in the Kristi Kim State Farm office. Ellen will be so happy to hear your kind words—she takes great pride in being responsive, supportive, and making insurance stress-free for our clients. We’re grateful for the opportunity to serve you and appreciate your recommendation more than you know! - Thank you, Kristi"
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Jai Kim

December 22, 2025

5  out of  5
rating by Jai Kim
"I have been working with Ellen at Kirsti Kim agency for years now. Ellen has been always responsive, ready to jump in and help during our time of need. We had car accidents, leak inside the house, and rental property issues. Ellen was always there, helping us get through the process from beginning to the end."
We responded:
"Thank you for being a loyal client and for sharing your experience with Ellen and our agency. We’re so glad Ellen has been able to support you through various situations over the years and help guide you every step of the way. Your trust means a lot to us, and we truly appreciate the opportunity to continue working with you. - Thank you, Kristi"
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Kwang Kim

December 22, 2025

5  out of  5
rating by Kwang Kim
"I would absolutely recommend Kristi! She’s very friendly, super responsive, and always willing to help. She made the whole process easy and stress-free."
We responded:
"Thank you for the wonderful recommendation! We’re so happy to hear that Kristi was friendly, responsive, and made the process easy for you. Providing stress-free service is always our goal, and we appreciate you taking the time to share your experience. - Thank you!"
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Lisa Kim

December 20, 2025

5  out of  5
rating by Lisa Kim
"Ellen Kwon is a great insurance agent. She has been very helpful and professional. Highly recommended."
We responded:
"Thank you for your kind words! We’re glad to hear that Ellen has been helpful and professional. We truly appreciate your recommendation and look forward to continuing to support your insurance needs. - Thank you, Kristi"
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Dave Kim

December 19, 2025

5  out of  5
rating by Dave Kim
"Ellen Kwon is really great agent to have! She called us regarding a change in insurance policy which usually I feel like if there is a change its goes like "Good luck! Find out if you do! If you don't then skill issue! LUL". Ellen was the first agent to call us about a chance in the policy."
We responded:
"Hello Dave, thank you so much for the awesome feedback! Ellen prides herself on proactive communication, so it’s great to hear her call made a difference. We’re glad she could help you navigate the policy change and make the process easier. We appreciate you being part of our State Farm family! - Thank you, Kristi"
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Joohyun Kim

December 19, 2025

5  out of  5
rating by Joohyun Kim
"I had a car accident and consulted Ellen frequently. She kindly checked and explained everything whenever I asked. I always feel grateful for help. Thank you"
We responded:
"Thank you for taking the time to share this, Joohyun! We’re so glad Ellen was able to guide you through the aftermath of your accident and help answer your questions along the way. We’re grateful for your trust and we’re always here to support you. - Thank you, Kristi"
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Laurent Kim

December 9, 2025

5  out of  5
rating by Laurent Kim
"Working with Ellen has been an outstanding experience from day one. She is incredibly knowledgeable, proactive, and always willing to take the time to explain every detail so I fully understand my coverage options. Ellen responds quickly whenever I have questions and makes what could be a stressful process feel simple and smooth. I am truly grateful for Ellen’s support and highly recommend her to anyone looking for a trustworthy and dedicated insurance agent!"
We responded:
"Thank you so much for your thoughtful review! We truly appreciate you taking the time to share your experience. It means a lot to hear that Ellen’s knowledge, care, and responsiveness have made the process smooth and stress-free. We’re grateful for your trust and are always here whenever you need support. Thank you again for the high recommendation! - Thank you, Kristi"
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Henry Choi

December 9, 2025

5  out of  5
rating by Henry Choi
"상담시 항상 친절과 성의로 최고의 답변을 주셔서 감사드립니다. 최적의 방안을 찾아 주셔서 저희 온 가족의 재산을 잘 지켜 주십니다. 최고로 믿고 신뢰할수 있는 20년 이상의 동반자 입니다. 앞을 제 자녀들도 잘 지켜 주시기를 부탁드립니다. 다시한번 감사합니다."
We responded:
"소중한 후기 진심으로 감사합니다. 항상 믿고 함께해 주셔서 큰 힘이 됩니다. 최적의 방안을 찾아 드리고 가족의 재산을 잘 지킬 수 있도록 앞으로도 성심껏 도와드리겠습니다. 20년 넘게 함께해 주신 신뢰에 깊이 감사드리며, 앞으로 자녀분들까지 든든하게 책임질 수 있도록 최선을 다하겠습니다. 감사합니다!"
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Tal “TC” Cohen

December 9, 2025

5  out of  5
rating by Tal “TC” Cohen
"I’ve been working with Ellen and Kristy, who have been covering our properties and cars for over 10 years. They have a great system in place and offer real customer service — when you call, you actually speak to a person. It’s amazing to have that these days. A few days ago, I called to check if my policy covered a certain aspect. Within two hours, I received an answer. They even verified everything with the underwriter. Great service. They keep you updated on any policy changes and make sure you are properly insured."
We responded:
"Thank you so much for your detailed and thoughtful review! We truly appreciate your long-term trust over the past 10+ years. It’s great to hear that Ellen and Kristy have been able to provide quick responses, personal service, and clear communication. We’re committed to making sure you’re always well-informed and properly protected. Thank you for choosing us—we’re always here whenever you need assistance! - Thank you, Kristi"
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David Kim

December 9, 2025

5  out of  5
rating by David Kim
"Ellen 권 7년전 La로 이주하여 합리적이고 좋은 써비스로 아무 문제없이 잘 이용하고있어요 친절하고 자세한설명 모두 만족합니다 Ellen이 도와주는 동안은 다른선택이 필요치 않을것같애요 앞으로도 질좋은 써비스 받기를 원해요 ~~~~ 감사합니다"
We responded:
"감사합니다! LA로 이주하신 후에도 문제 없이 잘 이용하고 계시다니 정말 기쁩니다. 항상 친절하고 자세한 설명으로 도움이 될 수 있도록 노력하고 있습니다. 앞으로도 변함없이 최고의 서비스로 보답하겠습니다. 믿고 맡겨주셔서 감사합니다!"
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Carmen Aguilera

December 8, 2025

5  out of  5
rating by Carmen Aguilera
"Asia was AMAZING!!! She took the time out of her day to recap my current plan and go over each part and how it will affect me and my family. She took the time to make sure I understood everything that was going on with my plan."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Asia took the time to walk you through your plan and make sure everything was clear. Providing thorough and caring service is something we take great pride in. We appreciate you choosing us! - Thank you, Kristi"
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Seuk hee Joe

December 5, 2025

5  out of  5
rating by Seuk hee Joe
"Ellen Kwon has been my family and I’s go to person about insurance. She has been helping us and giving us the best prices for over the last 10 years. She’s helped us make sure our insurance rates are low, even when accidents have happened. She’s the best help and we would highly recommend to anyone that is looking for new insurance!"
We responded:
"Thank you so much for your loyalty and trust over the past 10 years! We’re grateful to hear that Ellen has consistently been able to support you and your family with the best rates and service. Your recommendation means a lot to us—thank you for being part of our State Farm family! - Thank you, Kristi"
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Jackie Holloway

December 3, 2025

5  out of  5
rating by Jackie Holloway
"State Farm Kristi Kim is a wonderful business to work with. They always take the time to explain my policy and are so helpful with all my insurance questions. Patty is always so kind and helped us to get the best rate."
We responded:
"Thank you for the wonderful review, Jackie! We’re so happy to hear that Kristi and Patty have provided the clear explanations and thoughtful guidance you deserve. Making sure you feel confident in your coverage is our top priority. We appreciate you taking the time to share your experience! "
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Steve Chon

December 1, 2025

5  out of  5
rating by Steve Chon
"Patty is the best"
We responded:
"Thank you, Steve! We’re so glad to hear that Patty made such a positive impact. We appreciate your review! - Thank you, Kristi"
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chloe choi

December 1, 2025

5  out of  5
rating by chloe choi
"I’ve been with Ellen Kwon for over 10 years, and I can confidently say she is the best insurance agent I’ve ever worked with. She is always professional, reliable, and incredibly patient. Whenever I have questions or need help, she responds quickly and makes everything easy to understand. Ellen truly cares about her clients, and it shows in the way she goes above and beyond to make sure I’m fully taken care of. I feel lucky to have someone I can trust with my auto insurance for so many years. Highly recommend Ellen to anyone looking for great service and peace of mind!"
We responded:
"Thank you so much for this incredible review, Chloe! We truly appreciate your trust and loyalty over the past 10+ years. Ellen is dedicated to providing thoughtful, reliable support, and it means so much to know her service has made a difference for you. Thank you for recommending her and for being such a valued part of our State Farm family! - Thank you, Kristi"
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Sean Choi

November 27, 2025

5  out of  5
rating by Sean Choi
"Great and Excellent customer services!!! Ellen has been really helpful and always quick response. I really appreciate good customer care service."
We responded:
"Thank you for your kind review, Sean! We’re happy to hear Ellen has been consistently helpful and responsive. We appreciate you taking the time to share your experience! - Thank you, Kristi"
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이도석

November 27, 2025

5  out of  5
rating by 이도석
"전화 상담에 늘 친절하게 응대해 주어 편안하게 상담할 수 있었고, 변화된 Policy를 자세하게 설명해 줬다. 또한 가격도 합리적으로 산정해서 제시해 줘서 신뢰가 있었다."
We responded:
"소중한 후기 감사합니다! 항상 편안하게 상담하실 수 있도록 친절하고 자세한 안내를 드리기 위해 노력하고 있습니다. 신뢰해 주셔서 감사드리며, 앞으로도 최선을 다해 도와드리겠습니다!"
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Yun Choi

November 26, 2025

5  out of  5
rating by Yun Choi
"My State Farm agent, Ellen, is super kind and always helpful. She explains ways to save money and makes sure I understand my options. Best of all, she's easy to reach and quick to respond. Highly recommend!"
We responded:
"Thank you for your thoughtful review, Yun! We’re so glad to hear Ellen has been helpful in explaining your options and finding ways to save. We appreciate your recommendation and your trust! - Thank you, Kristi"
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Rex Park

November 25, 2025

5  out of  5
rating by Rex Park
"Ellen Kwon has helped us with our insurance for the past 8 years and is extremely professional and knowledgeable. Highly recommend to anyone!"
We responded:
"Hi Rex, thank you so much for your continued trust over the past 8 years! We truly appreciate your kind words. Ellen is dedicated to providing knowledgeable and professional service, and we're grateful to have you as part of our State Farm family. - Thank you, Kristi"
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Bohaeng Bae

November 25, 2025

5  out of  5
rating by Bohaeng Bae
"Ellen kwon"
We responded:
"Hello Bohaeng, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - Thank you, Kristi"
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Jin Suk

November 25, 2025

5  out of  5
rating by Jin Suk
"She is kind and helpful."
We responded:
"Thank you for reviewing our State Farm office, Jin! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - Thank you, Kristi"
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Jenny Choi

November 24, 2025

5  out of  5
rating by Jenny Choi
"Ellen 친절하게 자세히 알려주어 감사했어요 :)"
We responded:
"소중한 후기 감사합니다! Ellen이 도움이 되었다니 저희도 기쁩니다. 언제든지 편하게 문의 주세요. :)"
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Mi Ran Cho

November 24, 2025

5  out of  5
rating by Mi Ran Cho
"Ellen has been my State Farm agent for over 10 years, and she has always been incredibly kind, patient, and helpful. She consistently goes above and beyond to make sure I’m taken care of. Highly recommend!"
We responded:
"Thank you for being with us for over a decade! We’re so grateful for your loyalty and kind words. Ellen is committed to taking great care of her customers, and we’re glad her support has made a positive impact. We truly appreciate your recommendation! - Thank you, Kristi"
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Cho Young

November 23, 2025

5  out of  5
rating by Cho Young
"She is one of the most professional and dependable agents I have ever met."
We responded:
"Thank you for sharing such a kind compliment! We’re grateful for your trust and thrilled to know your experience has been so positive. We appreciate you! - Thank you, Kristi"