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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cary Gonzalez

Cary Gonzalez

October 15, 2026

5  out of  5
rating by Cary Gonzalez
"Michael Fichera answered all my questions, he was very helpful and helped me get the best price for my car insurance."
We responded:
"Thank you so much for your wonderful feedback of us here at Kristi Kim’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Kristi Kim’s Insurance Team "
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Jacob Miller

October 15, 2026

5  out of  5
rating by Jacob Miller
"I had a great time talking to Michael F on the phone. He was knowledgeable about his industry and was able to hold a conversation effectively. Most of all, he seemed to genuinely care about my story and wanted to help me get the best deal possible. Sometimes it’s hard to know if a salesperson is just being nice to sell something, but Michael genuinely cared and that meant the world to me. Thanks Michael, I’ll make sure to come to you for any future insurance needs!"
We responded:
"Jacob, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Victoria Kirby Robledo

October 13, 2026

5  out of  5
rating by Victoria Kirby Robledo
"Denise Lujan Was awesome she went above and beyond to help us with our insurance needs"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chino Hills to know you had such a great experience with us. "
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Jake Karst

October 11, 2026

5  out of  5
rating by Jake Karst
"After shopping for a new auto insurance policy for the past 2 weeks, I finally got a hold of Mr. Michael F. @ Kristi Kim’s State Farm Agency. Mr. Michael F. walked us through the entire process start to finish in under 35 minutes. Our new policy saves money & actually provides more coverage than our last policy. Ask for Mr. Michael F. and make sure you aren’t overpaying for insurance. Thank you again!"
We responded:
"Jake, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Kristi Kim and Team "
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Stephanie Fichera

October 9, 2026

5  out of  5
rating by Stephanie Fichera
"Michael is well mannered and professional!"
We responded:
"Hi Stephanie, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Chino Hills.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Kristi Kim "
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Donald Mitchell

October 8, 2026

5  out of  5
rating by Donald Mitchell
"Kristi and her team have provided me excellent service for all different types of insurance needs. I highly recommend this office to anyone looking for insurance!

Specifically, I wanted to give recognition to account representative Asia Brown. She is astoundingly pleasant and can turn any phone consultation i to an enjoyable experience.

Kristi, Asia, and the team really have a way of making you feel like their most important customer!"
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Rebecca Rodriguez

October 7, 2026

5  out of  5
rating by Rebecca Rodriguez
"Michael Fichera gave me a quote yesterday for car insurance and I was very pleased with his professionalism and knowledge. I had several questions which he was able to answer. One question he said he would get back to me, which he did in a timely manner. Thank you so much for the quote and information. I will definitely be calling Michael back if I have any more questions!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Chino Hills insurance team. "
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Sarah Loomie

October 4, 2026

5  out of  5
rating by Sarah Loomie
"I just want to say our family has trusted and been clients of Kristi Kim for a while, we work with Asia and she is always cheerful with lots of information for us to make decisions about our insurance needs. Thank you Asia for always going above and beyond to check in and make sure we have all the options and for making the process and smooth and seamless as possible. We appreciate you!"
We responded:
"Sarah, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Chino Hills. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Kristi Kim and Team "
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Jerry Jones

October 2, 2026

4  out of  5
rating by Jerry Jones
"Great experience with Asia. Pleasant to work with. She makes the insurance business FUN !!! What a great office and always very responsive. Thank you so much for answering all our questions and providing great insurance advice."
We responded:
"Thank you for taking the time to share your experience—we’re so glad to hear that you were satisfied working with our team! "
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dariana gonzalez

October 2, 2026

5  out of  5
rating by dariana gonzalez
"I received a quote for vehicle insurance from Michael, it was very fast and easy. He asked me simple questions and got straight to the point which I liked."
We responded:
"Hi dariana, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Kristi Kim, Your State Farm Agent "
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anthony fichera

October 1, 2026

5  out of  5
rating by anthony fichera
"Michael helped me out a lot today and was very kind!"
We responded:
"Thank you so much for the 5 stars, anthony! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Liliana Ramos

September 28, 2026

5  out of  5
rating by Liliana Ramos
"State Farm has been easy to work with the last 10 years. I feel comfortable and confident with everyone, Patty has been very helpful."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Chino Hills insurance team. "
Profile photo of Ellice Lee

Ellice Lee

September 24, 2026

5  out of  5
rating by Ellice Lee
"Patricia was absolutely wonderful to work with! She was kind, professional, patient, and made the entire process so easy. She took the time to answer all of my questions and made sure I fully understood everything without ever making me feel rushed.

It’s so refreshing to work with someone who is genuinely helpful and cares about providing great customer service. I really appreciated Patricia’s help and would highly recommend her to anyone looking for a knowledgeable and attentive State Farm representative!"
We responded:
"Ellice, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Chino Hills insurance team is always here and happy to help. "
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Holly Htoy

September 22, 2026

5  out of  5
rating by Holly Htoy
"Asia helped me with an auto quote and was quick and efficient. She followed up with some ways I could further save money on my home insurance policy. She is a delight to work with. Very personable and quick and efficient."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Viola Hamilton-Wilkes

Viola Hamilton-Wilkes

September 17, 2026

5  out of  5
rating by Viola Hamilton-Wilkes
"Today I spoke with Patty concerning my auto insurance. She is always professional and provides excellent customer service. Before I can explain to her who I am, she is already aware, so her services are very personal and helpful. Thank you for making me feel comfortable and special."
We responded:
"Hi Viola, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Chino Hills.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Kristi Kim "
Profile photo of Daniel Portillo

Daniel Portillo

September 17, 2026

5  out of  5
rating by Daniel Portillo
"Patty was very prompt in getting back to me and answering all of my questions. She was very courteous and knowledgeable in explaining the different coverages in a way I could easily understand."
We responded:
"Thank you so much for the 5 stars, Daniel! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Profile photo of Ariel Alfaro

Ariel Alfaro

September 16, 2026

5  out of  5
rating by Ariel Alfaro
"I recently came in needing assistance to start my own insurance and just an overall understanding of how to go about it and was blessed to be helped by Asia. She took me step by step through every plan and made it easy to understand/ put together what i need"
We responded:
"Thank you for the 5-star review, Ariel! We’re proud to serve the Chino Hills community and truly appreciate your support. "
Profile photo of Ian Bacallo

Ian Bacallo

September 15, 2026

5  out of  5
rating by Ian Bacallo
"When I call, Patty answers and is helpful towards me. I appreciate all the help she has given me."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Kyle Rose

Kyle Rose

September 15, 2026

5  out of  5
rating by Kyle Rose
"Asia and Patricia are both amazing employees,their professionalism is exemplary!! They deserve the best!"
We responded:
"Thank you for the 5-star review of Kristi Kim’s team - we really appreciate your kind words! "
Profile photo of Kenli Wong

Kenli Wong

September 14, 2026

5  out of  5
rating by Kenli Wong
"I always appreciate Asia's quick responses and attentiveness to any issues I have with my insurance. Being able to text when there are issues are an absolute plus!"
Profile photo of Mike Ritter

Mike Ritter

September 11, 2026

5  out of  5
rating by Mike Ritter
"Patty is great at customer service; polite, professional, and understands the individual customer needs. As an example: There was information she needed from me, and through our conversations, she knows I can be forgetful. So she kindly suggested she send a reminder text so I would not forget. She is definitely an asset to Kristi's office. I have been a State Farm Customer since 1985."
We responded:
"Wow, thank you for the 5-star review, Mike! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Profile photo of Rudy Buruca

Rudy Buruca

September 10, 2026

5  out of  5
rating by Rudy Buruca
"Denise was amazing. Awesome customer service make me feel important great job Denies!!"
We responded:
"Rudy, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Chino Hills insurance team! - Your State Farm Agent, Kristi Kim "
Profile photo of Su Yang

Su Yang

September 3, 2026

5  out of  5
rating by Su Yang
"I had the pleasure with working with Ellen. She was so patient with me. I was adding my newly licensed 16 year old in our policy. She gave me an array of options, discounts available, and helped me bundle my homeowners with auto to save even more money! I highly recommend Ellen to be your go to insurance agent!"
We responded:
"Thank you so much for the 5 stars, Su! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Profile photo of Wendi Rummell

Wendi Rummell

August 25, 2026

5  out of  5
rating by Wendi Rummell
"We have been with Kristi Kim for years. We have had a great experience. Patti has been helping us and she has been amazing!"
We responded:
"Thanks so much for the fantastic rating, Wendi! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Profile photo of Robert Alfaro

Robert Alfaro

August 17, 2026

5  out of  5
rating by Robert Alfaro
"I have been a long time client of Kristi Kim's State Farm Office, Asia has always been my go to person, she's amazing and extremely knowledgeable. I know I'm in good hands anytime I have a question or need to make changes to my policies."
We responded:
"Hi Robert, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Kristi Kim, Your State Farm Agent "