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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Yi-Wen Chen

Yi-Wen Chen

January 9, 2025

5  out of  5
rating by Yi-Wen Chen
"Asia provides really good services!! I highly recommend anyone who needs insurance can talk to her and I believe she will provide you with an insurance that is most suitable for you."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kathy Le

December 27, 2024

5  out of  5
rating by Kathy Le
"Asia is such an incredible person to have on your team! She is very thorough, patient, and makes sure that you get what you want out of a tedious, yet mandatory process. 10/10 service and 10/10 person!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Asia will be so thrilled to see your review! Thank YOU! Kristi"
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Cheyenne Plante

December 13, 2024

5  out of  5
rating by Cheyenne Plante
"Denise helped me out her personality knowledge and great customer service skills made me feel comfortable. Thank you Denise 😊 Patricia is also so personal able they are nice"
We responded:
"Cheyenne, Thank you so much for your positive feedback. We truly appreciate your business! Please feel free to reach out to us at any time with your insurance questions. Thank YOU! Kristi"
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Kiley Pena

December 6, 2024

5  out of  5
rating by Kiley Pena
"We had an absolutely wonderful experience with Patty. We work with a lot of insurance companies on a daily basis and she was so kind, efficient and helpful. She followed up and then got us what we needed quicker then I would have ever expected. I would highly recommend them."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Patty was thrilled to read your 5-star review! Thank YOU! Kristi"
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Chris King

November 8, 2024

5  out of  5
rating by Chris King
"I have been a customer of Kristi Kim's State Farm office for nearly 10 years, and during that time my Customer Service Representative, Patricia, has provided outstanding service and support. From the moment I first signed up with State Farm, Patricia has gone above and beyond to ensure that I have the right coverage and that all my insurance needs are met. One of the things I appreciate most about working with Patricia is her responsiveness. Whenever I have a question or need to make a change to my policy, she is quick to respond and provide the assistance I require. She takes the time to understand my specific situation and makes recommendations tailored to my needs. I never feel rushed or like I'm just another customer - Patricia genuinely cares about providing personalized attention. In addition to her responsiveness, Patricia is highly knowledgeable about the ins and outs of insurance. She is able to explain complex topics in a way that is easy for me to understand, and she is always happy to clarify any questions I have. I feel confident that I am making informed decisions about my coverage thanks to Patricia's expertise. Perhaps most importantly, Patricia has consistently demonstrated a commitment to customer service that is truly exceptional. Whether I'm calling to file a claim, update my policy, or simply check in, she is invariably friendly, patient, and helpful. I never have to worry about being passed around to different representatives or having to repeat myself - Patricia is my single point of contact and she ensures that my needs are met efficiently and effectively. In my experience, finding a reliable and trustworthy insurance agent can be a challenge. But in Patricia, I have found someone who exceeds all my expectations. I would highly recommend her to anyone looking for an insurance provider who combines deep knowledge, responsive service, and a genuine dedication to their clients. State Farm is fortunate to have her on their team."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! You have made Patty's day today! Thank YOU! Kristi"
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colleen fehr

October 17, 2024

5  out of  5
rating by colleen fehr
"Asia was very helpful answering all my questions and offered helpful suggestions on how to adjust my coverage to assure I have the coverage I want."
We responded:
"Thank YOU, Colleen, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs. Asia was so excited to see this review! Thank you, Kristi"
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Rachelle Garcia

October 8, 2024

5  out of  5
rating by Rachelle Garcia
"Asia at State Farm provided exceptional service! She was proactive, explained my policy clearly, and even found the best discounts for me. Her friendly approach and attention to detail made everything smooth and stress-free. Highly recommend!"
We responded:
"Thank YOU, Rachelle! We are so grateful for your kind words. Thanks for sharing your review with us and the community. Kristi"
Profile photo of Elena Sandoval Marquez

Elena Sandoval Marquez

August 13, 2024

5  out of  5
rating by Elena Sandoval Marquez
"As always customer service is outstanding, thank you Kristi Kim and teammates, Patty in particular for your prompt response in this matter, greatly appreciated❤️"
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Carmen Kershaw

August 10, 2024

5  out of  5
rating by Carmen Kershaw
"Working with Asia has been such a blessing! She has much patience and great ability to help me understand all the insurance options I have. She’s a delight to work with!"
We responded:
"Thank YOU, Carmen, for your wonderful 5-star review and shout out to Denise! She was so thrilled! This made our day! Kristi"
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Jon Davey

August 9, 2024

1  out of  5
rating by Jon Davey
"All the 5 star reviews are bogus. The company solicits 5 star reviews for gift cards. Oh, I highly dislike when companies falsely bump up their reviews. Kristi Kim’s team is very professional. However, we constantly need to cross check their adjustments to our account since they have made multiple errors over the years. One error took them 1.5 years to fix. Ridiculous. Also, rates continue to rise and they do nothing to fight for their customers ensuring the best deal. Insurance is necessary but a lucrative business."
We responded:
"Jon, we appreciate you for taking the time to leave us a review. Your feedback is greatly appreciated. I am glad we were able to connect. Per our phone conversation, I will wait for needed documents so that I can forward them to our corporate office. Thank you, Kristi "
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Genevieve Feng

July 23, 2024

5  out of  5
rating by Genevieve Feng
"Kristi is an amazing agent -- she is knowledgeable, thorough, responsive, and helpful. She explains our policies in detail to make sure we understand the implications of any changes. Her advice is practical and reflects her thoughtfulness. She makes us feel that she has our well-being in mind. State Farm is very fortunate to have an agent like her."
We responded:
"Genevieve, thank you so much for your wonderful review! I am truly blessed to be doing what I love! Come visit our office as you will get to meet my wonderful team! Our office have over 90 years of combined experience and we really love what we do! Thank you! Kristi "
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Sandy

July 17, 2024

5  out of  5
rating by Sandy
"Excellent service. I spoke with Patty M. She answered my questions and concerns in a timely manner!"
We responded:
"Sandy, Thank you so much for your positive feedback. We truly appreciate your business! Please feel free to reach out to us at any time with your insurance questions. Kristi"
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Juan Jauregui

July 17, 2024

5  out of  5
rating by Juan Jauregui
"Thank you Asia for your help! She was so nice and very helpful. Asia gave me a rundown of my policy and gave me some good options on how to save. Thank you so much! Very professional."
We responded:
"Juan, thank you so much for taking the time to leave us this amazing review. Our office has over 90 years of combined experience, and we truly love what we do! Thank you for giving us the opportunity to serve you! Kristi"
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18 kika *

July 17, 2024

5  out of  5
rating by 18 kika *
"We’ve been with StateFarm a long time! Asia has been superb with all of our insurance needs! Rapid response from questions and concerns to auto claims and changes to our changes to our policies. We love peace of mind and also saving money! This office is truly like a good neighbor! #statefarm"
We responded:
"Erica, We are so grateful for your kind words. Thanks for sharing your review with us and the community. Asia loves what she does and it shows. Thank YOU! Kristi"
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Marcos Garcia

July 16, 2024

5  out of  5
rating by Marcos Garcia
"Asia is great! I like talking to her!"
We responded:
"Marcos, your review made our day! Thank you for taking the time to give us 5-star review! Kristi"
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Imani Addo

July 14, 2024

5  out of  5
rating by Imani Addo
"Asia was very helpful, professional and responsive. She made the process very simple and easy."
We responded:
"Thanks so much for the kind words about our office. I am sure Asia will love hearing about your positive experience working with her. Thank you for taking the time to leave us 5-star review! Kristi"
Profile photo of Janice Yu

Janice Yu

July 10, 2024

5  out of  5
rating by Janice Yu
"Staff at Kristi Kim's office is always helpful and knowledgeable. Special thanks to Asia for her wonderful customer service and always look after her client's best interest."
We responded:
"Thank you, Janice! We are so happy you have such positivity regarding our office. Asia is an amazing worker, and we thank you for shouting her out. Asia will be so thrilled to see your review. Kristi"
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Kayla Parham

July 5, 2024

5  out of  5
rating by Kayla Parham
"Asis has been nothing but kind to me! So grateful for such a great character and excellent work ethic at this location!"
We responded:
"Kayla, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs! Thank YOU! Kristi"
Profile photo of Anne Blackburn

Anne Blackburn

July 3, 2024

5  out of  5
rating by Anne Blackburn
"My current insurance will no longer service CA, so I began to shop for new coverage. Asia, at Kristi Kim's State Farm Agency in Chino Hills, was amazing. It was a very quick and easy process to get covered without a break in coverage. I will for sure be referring people I know to her. Thank you Asia!!"
We responded:
"Thank you for the wonderful review, Anne! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family! Thank YOU, Kristi"
Profile photo of Manhal Khadour

Manhal Khadour

July 3, 2024

5  out of  5
rating by Manhal Khadour
"Asia provides good and professional service for insurance."
We responded:
"Manhal, we are so grateful for your kind words. Thanks for sharing your review with us and the community. Thank YOU! Kristi"
Profile photo of Hanan Farjo

Hanan Farjo

July 3, 2024

5  out of  5
rating by Hanan Farjo
"Patricia and Asia are very professional and knowledgeable about the insurance."
We responded:
"Hanan, thank you so much for your positive feedback and your loyalty! We truly appreciate your business! Please feel free to reach out to us at any time with your insurance questions. Thank YOU! Kristi"
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Angela Khadour

June 27, 2024

5  out of  5
rating by Angela Khadour
"Asia is a great representative at this State Farm location and always answers our questions appropriately and in a timely manner."
We responded:
"Angela, thank you so much for taking the time to leave us this amazing review. We appreciate you and your loyalty! Thank YOU! Kristi"
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Dan Montoya

June 19, 2024

5  out of  5
rating by Dan Montoya
"Patricia and Asia are very professional and knowledgeable about car insurance. They always take their time to explain if I do not understand something."
We responded:
"Dan, thanks so much for the kind words about our office. I am sure Asia will love hearing about your positive experience working with her. We appreciate having you as a loyal customer. Thank YOU! Kristi"
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Ming Wee

June 17, 2024

5  out of  5
rating by Ming Wee
"Kristi, thanks for your valuable advise of insuring a car out of state in New York and I truly appreciate your time!"
We responded:
"Ming, thank you for your wonderful review! This review made my day! Thank YOU! Kristi"
Profile photo of Cathy Aguirre

Cathy Aguirre

June 11, 2024

5  out of  5
rating by Cathy Aguirre
"Statefarm has always been the best. I have had the same representative Asia Brown for over a decade and she always always goes above and beyond for me."
We responded:
"Cathy, Thank you for trusting us for your insurance needs! We appreciate you and your loyalty! Asia loves what she does and it shows! Thank you! Kristi"