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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Ritter

September 11, 2026

5  out of  5
rating by Mike Ritter
"Patty is great at customer service; polite, professional, and understands the individual customer needs. As an example: There was information she needed from me, and through our conversations, she knows I can be forgetful. So she kindly suggested she send a reminder text so I would not forget. She is definitely an asset to Kristi's office. I have been a State Farm Customer since 1985."
We responded:
"Wow, thank you for the 5-star review, Mike! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Rudy Buruca

September 10, 2026

5  out of  5
rating by Rudy Buruca
"Denise was amazing. Awesome customer service make me feel important great job Denies!!"
We responded:
"Rudy, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Chino Hills insurance team! - Your State Farm Agent, Kristi Kim "
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Su Yang

September 3, 2026

5  out of  5
rating by Su Yang
"I had the pleasure with working with Ellen. She was so patient with me. I was adding my newly licensed 16 year old in our policy. She gave me an array of options, discounts available, and helped me bundle my homeowners with auto to save even more money! I highly recommend Ellen to be your go to insurance agent!"
We responded:
"Thank you so much for the 5 stars, Su! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Wendi Rummell

August 25, 2026

5  out of  5
rating by Wendi Rummell
"We have been with Kristi Kim for years. We have had a great experience. Patti has been helping us and she has been amazing!"
We responded:
"Thanks so much for the fantastic rating, Wendi! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Robert Alfaro

August 17, 2026

5  out of  5
rating by Robert Alfaro
"I have been a long time client of Kristi Kim's State Farm Office, Asia has always been my go to person, she's amazing and extremely knowledgeable. I know I'm in good hands anytime I have a question or need to make changes to my policies."
We responded:
"Hi Robert, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Kristi Kim, Your State Farm Agent "
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Katie Cho

August 14, 2026

5  out of  5
rating by Katie Cho
"Ellen was incredibly easy to talk to. She was kind, patient, and answered all of my questions with such grace. By the end of our conversation, I felt a great sense of relief and reassurance. I truly appreciate the way she handled everything and would highly recommend speaking with her if you have any questions or concerns."
We responded:
"Katie, thank you for the fantastic review! We’re always here to support you with your insurance needs in Chino Hills. "
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jee p.

August 13, 2026

5  out of  5
rating by jee p.
"I had a great experience with this insurance agency. The staff, Ellen Kwon was professional, helpful, and always willing to answer my questions. They made the insurance process easy to understand and were very responsive whenever I needed assistance. I really appreciate their excellent customer service and would highly recommend them to anyone looking for a reliable insurance agency."
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Albert Contreras

August 12, 2026

5  out of  5
rating by Albert Contreras
"All I can say is PATTY IS AMAZING!!"
We responded:
"Hi Albert, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Kristi Kim’s team.  Please reach out to us if any questions come up!  - Kristi Kim’s Insurance Team "
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LAURENE HERRERA

August 12, 2026

5  out of  5
rating by LAURENE HERRERA
"I have been with State Farm for several years now, my agent Patty from the beginning. Patty has been very helpful and informative. She always makes me feel like I’m her most valued client. Patty is a great representative and a plus for State Farm to have represent them! Thank you State Farm for having such a wonderful team ,"
We responded:
"Thank you so much for the 5 stars, LAURENE! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Landon Holloway

August 8, 2026

5  out of  5
rating by Landon Holloway
"Asia is awesome! She’s always helping me out whenever I need it. Thank you very much!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Charles Tindal

August 7, 2026

5  out of  5
rating by Charles Tindal
"I’ve been a customer for many-many years. Kristi Kim took over after Doug Troxell retired. Her staff is always helpful and professional, especially Patricia Medina with whom I’ve relied on for prompt and efficient responses to my inquiries. Patricia is knowledgeable and looks for ways to resolve any issues or questions. I recommend this office, agent and staff."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Kristi Kim’s team. "
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Julio Cervantes

August 6, 2026

5  out of  5
rating by Julio Cervantes
"I had a great experience working with Denise Lujan at State Farm. She is extremely professional, knowledgeable, and genuinely cares about her clients. Denise took the time to answer all of my questions, explained everything clearly, and made the entire process simple and stress-free. She is always kind, helpful, and quick to respond whenever I need assistance. I highly recommend Denise to anyone looking for an insurance agent who provides outstanding customer service and truly goes above and beyond. Thank you for all your help!"
We responded:
"Wow, thank you for the 5-star review, Julio! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Nicole Sefa-Boakye

August 4, 2026

5  out of  5
rating by Nicole Sefa-Boakye
"I had the honor of working with Patty to add auto to my homeowners insurance. She was extremely kind, patient, and knowledgeable. She treated me like she was dealing with a family member that she has a close relationship with. I would refer any and everyone I know to her. I got the opportunity to meet her in person and I wanted to just hug her so bad and luckily she asked if it was okay to hug me.That made my day. I look forward to working with her again. I just met her and I love her already."
We responded:
"Hi Nicole, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Kristi Kim’s team.  Please reach out to us if any questions come up!  - Kristi Kim’s Insurance Team "
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Ruyi Zhao

July 29, 2026

5  out of  5
rating by Ruyi Zhao
"Denise is an outstanding State Farm insurance agent! She is professional, knowledgeable, and always responds quickly. She took the time to explain my options clearly and made the entire process smooth and stress-free. Highly recommend Denise to anyone looking for excellent service!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Eric Yee

July 24, 2026

5  out of  5
rating by Eric Yee
"Kristi and her staff continue to provide consistent, outstanding service throughout the years. They always take the time to answer my questions and explain my coverage clearly."
We responded:
"Thank you for the 5-star review of Kristi Kim’s team - we really appreciate your kind words! "
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Leann Bond

July 24, 2026

5  out of  5
rating by Leann Bond
"I have received great service at Kristi Kim State Farm Insurance Agency. I must specifically mention Asia Ritchey. She is experienced and knowledgeable. Asia is also very thoughtful as well as thorough in guiding you through important insurance decisions. In addition, I cannot express how much I appreciate her follow through after a meeting to ensure everything is handled to meet my needs and wishes. Thank you!"
We responded:
"Thank you so much for the 5-star rating, Leann! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Kristi Kim "
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Jayme Robison

July 24, 2026

5  out of  5
rating by Jayme Robison
"I love Asia. She’s always very helpful. Gives me all directions I can go down and then lets me decide which is best for me and my family. No pressure"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chino Hills to know you had such a great experience with us. "
Profile photo of Renee Johnson

Renee Johnson

July 24, 2026

5  out of  5
rating by Renee Johnson
"I love having State Farm they have always been quick to help, very nice and always keep us up to date and covered Great people! Kristi Kim and Asia are amazing, very patient and make us feel heard Thank you"
We responded:
"Thank you so much for the 5 stars, Renee! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Deja Palmer

Deja Palmer

July 24, 2026

5  out of  5
rating by Deja Palmer
"I have been with State farm for years!! Have always loved this office! Asia was very helpful, patient and informative! Anytime I get a chance I recommend this office and State farm! You pay for excellent service!"
We responded:
"Thank you so much for your wonderful feedback of us here at Kristi Kim’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Kristi Kim’s Insurance Team "
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Debbie Mead

July 21, 2026

5  out of  5
rating by Debbie Mead
"Asia is always good about reminders and followup. She us also very knowledgeable about changes or additions needed with respect to insurance needs.

Always a pleasure to work with her!"
We responded:
"Debbie, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Kristi Kim and Team "
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Ashley

July 17, 2026

5  out of  5
rating by Ashley
"Asia is really wonderful and easy to talk to :) I really enjoyed our conversation, even if it was about car insurance. She makes things easier for me and explains things really well. I appreciate her and all her hard work!:)"
We responded:
"Hi Ashley, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Kristi Kim, Your State Farm Agent "
Profile photo of Per Mark Albrektsen

Per Mark Albrektsen

July 16, 2026

5  out of  5
rating by Per Mark Albrektsen
"Very good service"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Chino Hills. "
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Sandra Arzate

July 8, 2026

5  out of  5
rating by Sandra Arzate
"Patty was very friendly and explained every question that I had."
We responded:
"Sandra, thank you for your wonderful review of State Farm Agent Kristi Kim’s Team!"
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Melissa Madrigal

July 7, 2026

5  out of  5
rating by Melissa Madrigal
"Patty is absolutely wonderful to work with! She makes auto insurance easy and stress-free. She always takes the time to explain my coverage options and answers all of my questions.

Patty is knowledgeable, professional, and genuinely cares about her clients. She has taken care of my family for 10+ years. I highly recommend Patty to anyone looking for an insurance agent who is honest, helpful, and truly goes above and beyond. Thank you for such a great experience!"
We responded:
"Thanks so much for the fantastic rating, Melissa! We are so glad you had a positive experience with us here on State Farm Agent Kristi Kim’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Stephen Ritchey

July 6, 2026

5  out of  5
rating by Stephen Ritchey
"I've worked with Asia for years and the work that she does is excellent. Her and her team always seem to give me the best results at the lowest cost. But the highest quality I would recommend her and her team, a 100%."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Kristi Kim’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"