Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cameron Pratt

Cameron Pratt

January 15, 2026

5  out of  5
rating by Cameron Pratt
"If you are looking for an agent in Chino Hills, go see Kristi and her team, they are amazing. They are extremely knowledgeable and provide outstanding customer service. Go see Kristi and her team you will not be disappointed."
We responded:
"Thank you so much for your kind words and recommendation! We truly appreciate your trust. Providing knowledgeable guidance and outstanding customer service is always our top priority, and we’re thrilled to hear your experience reflected that. We look forward to continuing to serve you! - Thank you, Kristi"
Profile photo of Hyesuk Chong

Hyesuk Chong

January 13, 2026

5  out of  5
rating by Hyesuk Chong
"자세히 설명해주시고 선택할수 있도록 도와주셨습니다. 감사합니다."
We responded:
"다음과 같은 답변을 사용하시면 좋겠습니다: 소중한 후기 남겨주셔서 진심으로 감사드립니다. 자세한 설명이 도움이 되셨다니 정말 기쁩니다. 앞으로도 언제든지 궁금한 점이 있으시면 편하게 문의 주세요. 항상 최선을 다해 도와드리겠습니다. 감사합니다!"
Profile photo of Jenny Shin

Jenny Shin

January 8, 2026

5  out of  5
rating by Jenny Shin
"Outstanding customer service! Kristi Kim and Ellen Kwon are always responsive, professional, and truly cares about their clients. Highly recommend!!! 직접 경험해 보세요~ 차별화된 서비스를 경험하실수 있을거에요~ 정말 강추 합니다👍🏻👍🏻👍🏻"
We responded:
"Jenny, thank you so much for your wonderful 5 star Google review. We appreciate you!! Thank you for trusting us with your insurance needs! Kristi "
Profile photo of Hyun Kim

Hyun Kim

December 26, 2025

5  out of  5
rating by Hyun Kim
"Their customer service is first class so highly recommend them to anyone looking for great service"
We responded:
"Thank you so much for your wonderful Google review! We appreciate your trust in us for your insurance! Kristi "
Profile photo of Sohn Moonki

Sohn Moonki

December 22, 2025

5  out of  5
rating by Sohn Moonki
"I use State Farm for my auto insurance through the Chino Hills office led by Kristi Kim, and I couldn’t be more satisfied. My dedicated agent, Ellen Kwon, is always incredibly kind, professional, and quick to respond. Whenever I have questions or need help, she resolves everything efficiently and makes the entire process completely stress-free. Thanks to her, I’ve never had any difficulties using my insurance. Both Kristi Kim and Ellen Kwon truly care about their clients, and it shows in every interaction. I’m very grateful for their support and excellent service. I highly recommend this State Farm office to anyone looking for reliable insurance and outstanding customer care. Simply the best!"
We responded:
"Thank you so much for your wonderful review!! Ellen will be thrilled to see your review! We appreciate your trust in us for your insurance needs! Kristi"
Profile photo of Jai Kim

Jai Kim

December 22, 2025

5  out of  5
rating by Jai Kim
"I have been working with Ellen at Kirsti Kim agency for years now. Ellen has been always responsive, ready to jump in and help during our time of need. We had car accidents, leak inside the house, and rental property issues. Ellen was always there, helping us get through the process from beginning to the end."
We responded:
"Thank you so much for taking the time to share your experience. We truly appreciate your continued trust in the Kristi Kim Agency over the years. Ellen is dedicated to being there for our clients when it matters most, and we’re so glad to hear she was able to support you through your auto, home, and rental property claims from start to finish. We’re grateful for the opportunity to serve you and look forward to continuing to support you for many years to come! - Thank you, Kristi"
Profile photo of Kwang Kim

Kwang Kim

December 22, 2025

5  out of  5
rating by Kwang Kim
"I would absolutely recommend Kristi! She’s very friendly, super responsive, and always willing to help. She made the whole process easy and stress-free."
We responded:
"Thank you so much for your wonderful recommendation! We truly appreciate your kind words. We’re grateful for your trust and look forward to continuing to serve you! - Thank you, Kristi"
Profile photo of Lisa Kim

Lisa Kim

December 20, 2025

5  out of  5
rating by Lisa Kim
"Ellen Kwon is a great insurance agent. She has been very helpful and professional. Highly recommended."
We responded:
"Thank you so much for your kind words and recommendation! We truly appreciate you taking the time to share your experience with Ellen. She is dedicated to providing helpful, professional service, and we’re so glad to hear she has made a positive impact. We look forward to continuing to serve your insurance needs! - Thank you, Kristi"
Profile photo of Dave Kim

Dave Kim

December 19, 2025

5  out of  5
rating by Dave Kim
"Ellen Kwon is really great agent to have! She called us regarding a change in insurance policy which usually I feel like if there is a change its goes like "Good luck! Find out if you do! If you don't then skill issue! LUL". Ellen was the first agent to call us about a chance in the policy."
We responded:
"Thank you so much for sharing your experience! We truly appreciate your kind words about Ellen. She takes pride in being proactive and making sure our clients are always informed, especially when it comes to important policy changes. We’re so glad she was able to look out for you and keep you in the loop. Thank you for trusting us with your insurance needs! - Thank you, Kristi"
Profile photo of Joohyun Kim

Joohyun Kim

December 19, 2025

5  out of  5
rating by Joohyun Kim
"I had a car accident and consulted Ellen frequently. She kindly checked and explained everything whenever I asked. I always feel grateful for help. Thank you"
We responded:
"Thank you so much for your kind review. We’re truly glad Ellen was able to support you during a stressful time and provide clear guidance throughout the process. Your trust means a lot to us, and we’re always here whenever you need assistance. Wishing you all the best, and thank you again for choosing our agency! - Thank you, Kristi"
Profile photo of Laurent Kim

Laurent Kim

December 9, 2025

5  out of  5
rating by Laurent Kim
"Working with Ellen has been an outstanding experience from day one. She is incredibly knowledgeable, proactive, and always willing to take the time to explain every detail so I fully understand my coverage options. Ellen responds quickly whenever I have questions and makes what could be a stressful process feel simple and smooth. I am truly grateful for Ellen’s support and highly recommend her to anyone looking for a trustworthy and dedicated insurance agent!"
We responded:
"Thank you so much for your thoughtful and generous review. We truly appreciate you taking the time to share your experience with Ellen. She is passionate about providing knowledgeable, proactive, and attentive service, and we’re so glad to hear she made the process simple and stress-free for you. Your trust means the world to us, and we look forward to continuing to support your insurance needs for years to come! - Thank you, Kristi"
Profile photo of Henry Choi

Henry Choi

December 9, 2025

5  out of  5
rating by Henry Choi
"상담시 항상 친절과 성의로 최고의 답변을 주셔서 감사드립니다. 최적의 방안을 찾아 주셔서 저희 온 가족의 재산을 잘 지켜 주십니다. 최고로 믿고 신뢰할수 있는 20년 이상의 동반자 입니다. 앞을 제 자녀들도 잘 지켜 주시기를 부탁드립니다. 다시한번 감사합니다."
We responded:
" 소중한 후기 진심으로 감사드립니다. 오랜 시간 동안 변함없는 신뢰로 함께해 주셔서 깊이 감사드립니다. 언제나 가족분들의 소중한 재산을 지켜드릴 수 있도록 최적의 방안을 찾아드리는 것이 저희의 가장 큰 보람입니다. 앞으로도 자녀분들까지 이어지는 든든한 보험 파트너가 될 수 있도록 최선을 다하겠습니다. 다시 한번 감사드리며, 언제든 필요하실 때 편하게 연락 주세요."
Profile photo of Tal “TC” Cohen

Tal “TC” Cohen

December 9, 2025

5  out of  5
rating by Tal “TC” Cohen
"I’ve been working with Ellen and Kristy, who have been covering our properties and cars for over 10 years. They have a great system in place and offer real customer service — when you call, you actually speak to a person. It’s amazing to have that these days. A few days ago, I called to check if my policy covered a certain aspect. Within two hours, I received an answer. They even verified everything with the underwriter. Great service. They keep you updated on any policy changes and make sure you are properly insured."
We responded:
"Thank you so much for your continued trust over the past 10+ years. We truly appreciate the opportunity to protect your homes and vehicles, and we’re grateful for your kind words. Providing real, responsive customer service is very important to us, and we’re glad to hear our team was able to quickly get you the answers you needed. Thank you for being part of our agency family — we look forward to serving you for many more years to come! - Thank you, Kristi"
Profile photo of David Kim

David Kim

December 9, 2025

5  out of  5
rating by David Kim
"Ellen 권 7년전 La로 이주하여 합리적이고 좋은 써비스로 아무 문제없이 잘 이용하고있어요 친절하고 자세한설명 모두 만족합니다 Ellen이 도와주는 동안은 다른선택이 필요치 않을것같애요 앞으로도 질좋은 써비스 받기를 원해요 ~~~~ 감사합니다"
We responded:
"소중한 후기 진심으로 감사드립니다. 7년 동안 저희 서비스를 믿고 이용해 주셔서 정말 기쁩니다. Ellen이 드린 친절한 설명과 도움에 만족하셨다니 큰 보람을 느낍니다. 앞으로도 변함없이 질 높은 서비스로 고객님과 가족분들을 든든히 지원할 수 있도록 최선을 다하겠습니다. 다시 한번 감사드립니다!"
Profile photo of Carmen Aguilera

Carmen Aguilera

December 8, 2025

5  out of  5
rating by Carmen Aguilera
"Asia was AMAZING!!! She took the time out of her day to recap my current plan and go over each part and how it will affect me and my family. She took the time to make sure I understood everything that was going on with my plan."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Asia was able to take the time to thoroughly review your plan and ensure you felt confident about every detail. Providing clear guidance and support for you and your family is always our top priority. We truly appreciate your trust and look forward to continuing to serve you! - Thank you, Kristi"
Profile photo of Seuk hee Joe

Seuk hee Joe

December 5, 2025

5  out of  5
rating by Seuk hee Joe
"Ellen Kwon has been my family and I’s go to person about insurance. She has been helping us and giving us the best prices for over the last 10 years. She’s helped us make sure our insurance rates are low, even when accidents have happened. She’s the best help and we would highly recommend to anyone that is looking for new insurance!"
We responded:
"Thank you so much for your kind words and for trusting Ellen with your family’s insurance needs for over 10 years! We’re thrilled to hear she’s been able to help you find the best coverage at great rates, even during challenging times. Your recommendation means a lot, and we look forward to continuing to support you and your family for many more years to come! - Thank you, Kristi"
Profile photo of Jackie Holloway

Jackie Holloway

December 3, 2025

5  out of  5
rating by Jackie Holloway
"State Farm Kristi Kim is a wonderful business to work with. They always take the time to explain my policy and are so helpful with all my insurance questions. Patty is always so kind and helped us to get the best rate."
We responded:
"Thank you so much for your kind words! We’re delighted to hear that our team, especially Patty, have been able to provide clear explanations and helpful guidance for your insurance needs. Ensuring you feel informed and supported is always our top priority. We truly appreciate your trust and look forward to continuing to serve you! - Thank you, Kristi"
Profile photo of Steve Chon

Steve Chon

December 1, 2025

5  out of  5
rating by Steve Chon
"Patty is the best"
We responded:
"Thank you for your kind words! We’re so glad to hear that Patty has been such a great help. She truly appreciates your feedback and looks forward to continuing to provide you with excellent service! - Thank you, Kristi"
Profile photo of chloe choi

chloe choi

December 1, 2025

5  out of  5
rating by chloe choi
"I’ve been with Ellen Kwon for over 10 years, and I can confidently say she is the best insurance agent I’ve ever worked with. She is always professional, reliable, and incredibly patient. Whenever I have questions or need help, she responds quickly and makes everything easy to understand. Ellen truly cares about her clients, and it shows in the way she goes above and beyond to make sure I’m fully taken care of. I feel lucky to have someone I can trust with my auto insurance for so many years. Highly recommend Ellen to anyone looking for great service and peace of mind!"
We responded:
"Thank you so much for your wonderful and thoughtful review! We’re thrilled to hear that Ellen has been able to provide professional, reliable, and patient support over the past 10+ years. She truly cares about her clients, and it means a lot to know her efforts have made your insurance experience easy and stress-free. Your trust and recommendation mean the world to us, and we look forward to continuing to serve you for many more years! - Thank you, Kristi"
Profile photo of Sean Choi

Sean Choi

November 27, 2025

5  out of  5
rating by Sean Choi
"Great and Excellent customer services!!! Ellen has been really helpful and always quick response. I really appreciate good customer care service."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Ellen has been able to provide helpful and prompt service. Providing excellent customer care is very important to us, and we truly appreciate your trust and feedback! - Thank you, Kristi"
Profile photo of 이도석

이도석

November 27, 2025

5  out of  5
rating by 이도석
"전화 상담에 늘 친절하게 응대해 주어 편안하게 상담할 수 있었고, 변화된 Policy를 자세하게 설명해 줬다. 또한 가격도 합리적으로 산정해서 제시해 줘서 신뢰가 있었다."
We responded:
"소중한 후기 진심으로 감사드립니다. 전화 상담 시 편안하게 느끼시고, 변화된 보험 정책과 합리적인 가격까지 신뢰를 느끼셨다니 저희도 매우 기쁩니다. 앞으로도 변함없이 고객님께 친절하고 정확한 안내와 최상의 서비스를 제공할 수 있도록 최선을 다하겠습니다."
Profile photo of Yun Choi

Yun Choi

November 26, 2025

5  out of  5
rating by Yun Choi
"My State Farm agent, Ellen, is super kind and always helpful. She explains ways to save money and makes sure I understand my options. Best of all, she's easy to reach and quick to respond. Highly recommend!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Ellen has been able to provide helpful guidance, keep you informed about your options, and respond quickly whenever you need her. Your recommendation means a lot, and we look forward to continuing to support your insurance needs! - Thank you, Kristi"
Profile photo of Rex Park

Rex Park

November 25, 2025

5  out of  5
rating by Rex Park
"Ellen Kwon has helped us with our insurance for the past 8 years and is extremely professional and knowledgeable. Highly recommend to anyone!"
We responded:
"Thank you so much for your kind words and for trusting Ellen with your insurance for the past 8 years! We’re thrilled to hear that her professionalism and knowledge have made a positive impact. Your recommendation means a lot, and we look forward to continuing to serve you for many more years! - Thank you, Kristi"
Profile photo of Bohaeng Bae

Bohaeng Bae

November 25, 2025

5  out of  5
rating by Bohaeng Bae
"Ellen kwon"
We responded:
"Thank you so much for your 5-star review! We truly appreciate it and are thrilled to hear you had a positive experience with our team. Providing helpful, attentive service is always our top priority, and we look forward to continuing to support your insurance needs! - Thank you, Kristi"
Profile photo of Jin Suk

Jin Suk

November 25, 2025

5  out of  5
rating by Jin Suk
"She is kind and helpful."
We responded:
"Thank you for your kind words! We’re so glad to hear that our team has been helpful and supportive. She truly appreciates your feedback! - Thank you, Kristi"