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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Viola Hamilton-Wilkes

Viola Hamilton-Wilkes

September 17, 2026

5  out of  5
rating by Viola Hamilton-Wilkes
"Today I spoke with Patty concerning my auto insurance. She is always professional and provides excellent customer service. Before I can explain to her who I am, she is already aware, so her services are very personal and helpful. Thank you for making me feel comfortable and special."
We responded:
"Hi Viola, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Chino Hills.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Kristi Kim "
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Daniel Portillo

September 17, 2026

5  out of  5
rating by Daniel Portillo
"Patty was very prompt in getting back to me and answering all of my questions. She was very courteous and knowledgeable in explaining the different coverages in a way I could easily understand."
We responded:
"Thank you so much for the 5 stars, Daniel! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Profile photo of Ariel Alfaro

Ariel Alfaro

September 16, 2026

5  out of  5
rating by Ariel Alfaro
"I recently came in needing assistance to start my own insurance and just an overall understanding of how to go about it and was blessed to be helped by Asia. She took me step by step through every plan and made it easy to understand/ put together what i need"
We responded:
"Thank you for the 5-star review, Ariel! We’re proud to serve the Chino Hills community and truly appreciate your support. "
Profile photo of Ian Bacallo

Ian Bacallo

September 15, 2026

5  out of  5
rating by Ian Bacallo
"When I call, Patty answers and is helpful towards me. I appreciate all the help she has given me."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Kyle Rose

Kyle Rose

September 15, 2026

5  out of  5
rating by Kyle Rose
"Asia and Patricia are both amazing employees,their professionalism is exemplary!! They deserve the best!"
We responded:
"Thank you for the 5-star review of Kristi Kim’s team - we really appreciate your kind words! "
Profile photo of Kenli Wong

Kenli Wong

September 14, 2026

5  out of  5
rating by Kenli Wong
"I always appreciate Asia's quick responses and attentiveness to any issues I have with my insurance. Being able to text when there are issues are an absolute plus!"
Profile photo of Mike Ritter

Mike Ritter

September 11, 2026

5  out of  5
rating by Mike Ritter
"Patty is great at customer service; polite, professional, and understands the individual customer needs. As an example: There was information she needed from me, and through our conversations, she knows I can be forgetful. So she kindly suggested she send a reminder text so I would not forget. She is definitely an asset to Kristi's office. I have been a State Farm Customer since 1985."
We responded:
"Wow, thank you for the 5-star review, Mike! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Rudy Buruca

September 10, 2026

5  out of  5
rating by Rudy Buruca
"Denise was amazing. Awesome customer service make me feel important great job Denies!!"
We responded:
"Rudy, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Chino Hills insurance team! - Your State Farm Agent, Kristi Kim "
Profile photo of Su Yang

Su Yang

September 3, 2026

5  out of  5
rating by Su Yang
"I had the pleasure with working with Ellen. She was so patient with me. I was adding my newly licensed 16 year old in our policy. She gave me an array of options, discounts available, and helped me bundle my homeowners with auto to save even more money! I highly recommend Ellen to be your go to insurance agent!"
We responded:
"Thank you so much for the 5 stars, Su! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Profile photo of Wendi Rummell

Wendi Rummell

August 25, 2026

5  out of  5
rating by Wendi Rummell
"We have been with Kristi Kim for years. We have had a great experience. Patti has been helping us and she has been amazing!"
We responded:
"Thanks so much for the fantastic rating, Wendi! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Profile photo of Robert Alfaro

Robert Alfaro

August 17, 2026

5  out of  5
rating by Robert Alfaro
"I have been a long time client of Kristi Kim's State Farm Office, Asia has always been my go to person, she's amazing and extremely knowledgeable. I know I'm in good hands anytime I have a question or need to make changes to my policies."
We responded:
"Hi Robert, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Kristi Kim, Your State Farm Agent "
Profile photo of Katie Cho

Katie Cho

August 14, 2026

5  out of  5
rating by Katie Cho
"Ellen was incredibly easy to talk to. She was kind, patient, and answered all of my questions with such grace. By the end of our conversation, I felt a great sense of relief and reassurance. I truly appreciate the way she handled everything and would highly recommend speaking with her if you have any questions or concerns."
We responded:
"Katie, thank you for the fantastic review! We’re always here to support you with your insurance needs in Chino Hills. "
Profile photo of jee p.

jee p.

August 13, 2026

5  out of  5
rating by jee p.
"I had a great experience with this insurance agency. The staff, Ellen Kwon was professional, helpful, and always willing to answer my questions. They made the insurance process easy to understand and were very responsive whenever I needed assistance. I really appreciate their excellent customer service and would highly recommend them to anyone looking for a reliable insurance agency."
Profile photo of Albert Contreras

Albert Contreras

August 12, 2026

5  out of  5
rating by Albert Contreras
"All I can say is PATTY IS AMAZING!!"
We responded:
"Hi Albert, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Kristi Kim’s team.  Please reach out to us if any questions come up!  - Kristi Kim’s Insurance Team "
Profile photo of LAURENE HERRERA

LAURENE HERRERA

August 12, 2026

5  out of  5
rating by LAURENE HERRERA
"I have been with State Farm for several years now, my agent Patty from the beginning. Patty has been very helpful and informative. She always makes me feel like I’m her most valued client. Patty is a great representative and a plus for State Farm to have represent them! Thank you State Farm for having such a wonderful team ,"
We responded:
"Thank you so much for the 5 stars, LAURENE! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Landon Holloway

Landon Holloway

August 8, 2026

5  out of  5
rating by Landon Holloway
"Asia is awesome! She’s always helping me out whenever I need it. Thank you very much!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Charles Tindal

Charles Tindal

August 7, 2026

5  out of  5
rating by Charles Tindal
"I’ve been a customer for many-many years. Kristi Kim took over after Doug Troxell retired. Her staff is always helpful and professional, especially Patricia Medina with whom I’ve relied on for prompt and efficient responses to my inquiries. Patricia is knowledgeable and looks for ways to resolve any issues or questions. I recommend this office, agent and staff."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Kristi Kim’s team. "
Profile photo of Julio Cervantes

Julio Cervantes

August 6, 2026

5  out of  5
rating by Julio Cervantes
"I had a great experience working with Denise Lujan at State Farm. She is extremely professional, knowledgeable, and genuinely cares about her clients. Denise took the time to answer all of my questions, explained everything clearly, and made the entire process simple and stress-free. She is always kind, helpful, and quick to respond whenever I need assistance. I highly recommend Denise to anyone looking for an insurance agent who provides outstanding customer service and truly goes above and beyond. Thank you for all your help!"
We responded:
"Wow, thank you for the 5-star review, Julio! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Profile photo of Nicole Sefa-Boakye

Nicole Sefa-Boakye

August 4, 2026

5  out of  5
rating by Nicole Sefa-Boakye
"I had the honor of working with Patty to add auto to my homeowners insurance. She was extremely kind, patient, and knowledgeable. She treated me like she was dealing with a family member that she has a close relationship with. I would refer any and everyone I know to her. I got the opportunity to meet her in person and I wanted to just hug her so bad and luckily she asked if it was okay to hug me.That made my day. I look forward to working with her again. I just met her and I love her already."
We responded:
"Hi Nicole, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Kristi Kim’s team.  Please reach out to us if any questions come up!  - Kristi Kim’s Insurance Team "
Profile photo of Ruyi Zhao

Ruyi Zhao

July 29, 2026

5  out of  5
rating by Ruyi Zhao
"Denise is an outstanding State Farm insurance agent! She is professional, knowledgeable, and always responds quickly. She took the time to explain my options clearly and made the entire process smooth and stress-free. Highly recommend Denise to anyone looking for excellent service!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of Eric Yee

Eric Yee

July 24, 2026

5  out of  5
rating by Eric Yee
"Kristi and her staff continue to provide consistent, outstanding service throughout the years. They always take the time to answer my questions and explain my coverage clearly."
We responded:
"Thank you for the 5-star review of Kristi Kim’s team - we really appreciate your kind words! "
Profile photo of Leann Bond

Leann Bond

July 24, 2026

5  out of  5
rating by Leann Bond
"I have received great service at Kristi Kim State Farm Insurance Agency. I must specifically mention Asia Ritchey. She is experienced and knowledgeable. Asia is also very thoughtful as well as thorough in guiding you through important insurance decisions. In addition, I cannot express how much I appreciate her follow through after a meeting to ensure everything is handled to meet my needs and wishes. Thank you!"
We responded:
"Thank you so much for the 5-star rating, Leann! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Kristi Kim "
Profile photo of Jayme Robison

Jayme Robison

July 24, 2026

5  out of  5
rating by Jayme Robison
"I love Asia. She’s always very helpful. Gives me all directions I can go down and then lets me decide which is best for me and my family. No pressure"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chino Hills to know you had such a great experience with us. "
Profile photo of Renee Johnson

Renee Johnson

July 24, 2026

5  out of  5
rating by Renee Johnson
"I love having State Farm they have always been quick to help, very nice and always keep us up to date and covered Great people! Kristi Kim and Asia are amazing, very patient and make us feel heard Thank you"
We responded:
"Thank you so much for the 5 stars, Renee! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Deja Palmer

Deja Palmer

July 24, 2026

5  out of  5
rating by Deja Palmer
"I have been with State farm for years!! Have always loved this office! Asia was very helpful, patient and informative! Anytime I get a chance I recommend this office and State farm! You pay for excellent service!"
We responded:
"Thank you so much for your wonderful feedback of us here at Kristi Kim’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Kristi Kim’s Insurance Team "